SWARA — The Glam House

Booking & cancellation policy

Last updated: October 2026

1. Appointment requests & confirmation

Submitting an appointment request through our website sends a booking request to our salon front desk. It is not an automatically confirmed booking.

Our team reviews each request against real-time artist schedules, station allocation, and treatment durations. An appointment is officially confirmed only when SWARA issues an explicit confirmation notification via email, SMS, or WhatsApp.

If multiple guests request overlapping time slots before confirmation, our desk accommodates requests based on station availability and will propose the closest alternate slot if your preferred time is booked.

2. Pricing & payments

No Online Payment: This website does not process payments or collect payment card details. All services are billed and settled directly at our salon reception following your consultation and treatment.

Payment Modes: We accept UPI, major credit/debit cards, and cash at the salon desk.

Indicative & Starting Prices: Prices displayed on our website and digital service catalogue are starting estimates for standard hair, skin, and nail treatments. The final price depends on individual factors established during your consultation, such as hair length, hair density, personalized facial treatments, or custom nail extensions and art.

3. Cancellations & rescheduling

We appreciate that unforeseen events happen. If you need to reschedule or cancel your appointment, we kindly ask that you notify us at least 2 to 4 hours in advance.

Providing advance notice enables our artists to offer the reserved time slot to waiting guests.

You can check your booking status or submit updates through the My appointments page, or contact our reception directly by phone or WhatsApp at +91 93107 64207.

4. Punctuality & late arrivals

We recommend arriving 5 to 10 minutes prior to your scheduled appointment to enjoy a relaxed consultation and refreshment.

If you are running late, please call or message us as soon as possible. We will make every effort to complete your service within the remaining time, but service scope may be adjusted to avoid delaying subsequent appointments. Arrivals delayed by more than 15 minutes may need to be rescheduled.

5. Consultations & patch tests

For major chemical treatments (including hair coloring, smoothening, keratin therapies, and intensive skin peels) as well as bespoke bridal packages, a preliminary consultation or patch test is recommended 24 to 48 hours in advance to guarantee safety, skin compatibility, and optimal results.

6. Salon etiquette & client comfort

Please inform our staff before your service if you have any allergies, skin sensitivities, or medical conditions. To maintain a tranquil and rejuvenating sanctuary for all guests, we kindly request setting mobile phones to silent mode during your visit.

7. Contact & salon assistance

For any queries, adjustments, or special requests regarding your booking, please reach out to us:

• Salon Address: Plot No. 18, Block 6, Subhash Nagar, New Delhi - 110064, India
• Phone & WhatsApp: +91 93107 64207
• Instagram: @swara_theglamhouse