SWARA — The Glam House
Privacy policy
Last updated: 18 October 2026
1. Introduction
SWARA — The Glam House (“SWARA”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we handle personal information when you visit our website, enquire about our salon services, contact us or submit an appointment request.
Our website provides information about SWARA, our services and how to contact the salon. It also supports appointment enquiries and requests. We do not accept online payments through this website.
2. Information we collect
Depending on the website features you use and the information you provide, we may collect:
- Contact information: your name, email address and mobile number.
- Appointment information: the services you are interested in, your preferred date or time, and any relevant details you submit with an appointment request.
- Communication information: messages or other details you provide when contacting us about an enquiry, appointment or salon service.
- Account and verification information: information required for email verification, sign-in or secure sessions, where those features are used.
- Technical information: limited information processed by website hosting, security and application systems, such as technical request logs and information needed to maintain the website's reliability and security.
Please provide accurate information and avoid including unnecessary sensitive personal information in appointment notes or enquiry messages.
3. How we use your information
We use personal information for purposes connected with operating the salon website and responding to customers, including:
- Responding to enquiries about services, pricing and availability.
- Receiving, reviewing and managing appointment requests.
- Contacting you to clarify a request or communicate an appointment decision.
- Verifying an email address or maintaining secure website sessions where applicable.
- Coordinating confirmed appointments and related salon services.
- Protecting the website, preventing misuse and investigating technical or security problems.
- Meeting applicable legal obligations and addressing complaints or disputes.
We do not treat an appointment enquiry as permission to send unrelated promotional communications.
4. Appointment requests and confirmation
Submitting an appointment request does not automatically confirm an appointment.
We use the information you provide to review the request and contact you regarding availability and confirmation. Where email verification is required, completing verification does not itself confirm an appointment.
An appointment is confirmed only when SWARA communicates acceptance to you.
5. Payments
The website does not provide an online payment facility, and we do not ask you to provide card details or online banking credentials through the ordinary appointment-request process.
Payment for ordinary salon services is made at the salon. Any exceptional arrangement for a customised service will be communicated directly before you agree to it.
6. Cookies and technical technologies
The website and its supporting systems may use essential cookies, session technologies or similar mechanisms where needed for website functionality, security, verification or appointment-related features.
Our hosting and application infrastructure may also process technical information needed to operate and protect the website.
We do not describe optional analytics or advertising technologies as being in use unless they are actually implemented. You can manage cookies through your browser settings, although restricting essential technologies may affect some website functions.
7. Sharing of information
We do not sell or rent your personal information.
We may provide limited information to authorised salon personnel who need it to manage enquiries and appointments, or to service providers who support the website, hosting, security, verification or communications.
Information may also be disclosed when reasonably necessary to comply with applicable law, respond to a lawful request, protect rights or address a security incident.
We aim to limit access and disclosure to what is reasonably necessary for the relevant purpose.
8. Data retention
We retain personal information for as long as reasonably necessary to respond to enquiries, manage appointments, maintain relevant records, protect the website, resolve complaints or disputes, and meet applicable legal requirements.
When personal information is no longer required for these purposes, we will take reasonable steps to delete it or otherwise remove identifying details, subject to applicable retention obligations and legitimate recordkeeping needs.
Technical and security information may be retained for the period reasonably needed to operate, secure and troubleshoot the website.
9. Information security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No website or electronic transmission can be guaranteed to be completely secure. If you believe your account or appointment information has been accessed without permission, please contact us.
10. Your privacy requests
You may contact us to ask about personal information associated with your enquiry or appointment, request correction of inaccurate details, or request deletion where appropriate.
You may also raise concerns about how your information is used or withdraw consent where the relevant processing relies on consent, subject to applicable law.
We may need to verify your identity before responding to a request. Information may need to be retained where required by law or reasonably necessary for security, recordkeeping or dispute resolution.
11. Children’s information
If an appointment enquiry concerns a person under 18, a parent or legal guardian should make or supervise the request and provide only the information reasonably needed.
Please avoid submitting unnecessary personal information about children through the website.
12. Third-party websites and services
Our website may contain links to third-party services, such as social media or messaging platforms. When you use those services, their own terms and privacy practices apply.
SWARA does not control how independent third-party services collect or use information outside our website.
13. Changes to this policy
We may update this Privacy Policy when our website, customer communication practices or applicable requirements change. The latest version will be published on this page with its updated date.
14. Contact us
For questions about this Privacy Policy or how we handle your personal information, please contact SWARA — The Glam House through the contact details or communication options published on our website's Contact page.
Please describe your concern clearly and avoid sending unnecessary sensitive information in your message.
SWARA — The Glam House